This role serves as the operational backbone of an AI-first CX intelligence function at Samsara, a pioneer in the Connected Operations Cloud
Job Summary
This role serves as the operational backbone of an AI-first CX intelligence function at Samsara, a pioneer in the Connected Operations Cloud.
The successful candidate will own the unified customer intelligence platform, consolidating feedback from multiple channels into a single AI-queryable source of truth.
You will be responsible for building and scaling a tiered closed-loop system that ensures critical customer friction points are resolved efficiently.
Matching Summary
This role serves as the operational backbone of an AI-first CX intelligence function at Samsara, a pioneer in the Connected Operations Cloud.
Salary
Annual OTE: $126,000 - $202,500 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
8+ years Customer Experience experience
AI tool application for customer understanding
Qualtrics platform management expertise
Voice of Customer program design
Cross-functional stakeholder influence
Nice-to-have
Entrepreneurial mindset for greenfield opportunities
Data-driven storytelling skills
Experience with LLM-based theme extraction
Passion for customer obsession culture
Ability to build teams from ground up
Key Requirements
8+ years direct experience in Customer Experience or Market Research
Hands-on experience with AI tools applied to customer understanding
Proven track record managing global VoC programs and NPS/CSAT surveys
Experience building and managing CX technology platforms like Qualtrics
Strong analytical skills interpreting complex quantitative and qualitative data
Work Rights
Must reside in US excluding SF Bay Area, NYC Metro Area, and Washington D.C. Metro Area