Head Of Us Technology Command Centre

Barclays

United States
Base: not specified; bonus/equity: incentive award...
Senior-level it operations experience
24x7 operational team leadership
Incident and crisis management
This senior role provides full accountability for the smooth, silent, and resilient operation of IT services across the US time zone as part of a global command centre

Job Summary

  • This senior role provides full accountability for the smooth, silent, and resilient operation of IT services across the US time zone as part of a global command centre.
  • The position requires leading end-to-end incident management, service assurance, and operational risk while ensuring alignment with global standards and regulatory requirements.
  • Barclays offers a competitive benefits suite including medical coverage, 401(k), life insurance, and eligibility for incentive awards alongside base salary.

Matching Summary

This senior role provides full accountability for the smooth, silent, and resilient operation of IT services across the US time zone as part of a global command centre.

Salary

Base: Not specified; Bonus/Equity: Incentive award eligible; Benefits: Medical, dental, vision, 401(k), life insurance, paid leave

Skills & Requirements

Must-have

  • Senior-level IT Operations experience
  • 24x7 operational team leadership
  • Incident and crisis management
  • Global follow-the-sun model
  • ITIL and SRE framework knowledge
  • Stakeholder engagement at executive level

Nice-to-have

  • Strong analytical problem-solving skills
  • Experience with AI and data analytics
  • Background in digital transformation
  • Ability to influence external regulators
  • Demonstrated leadership behaviors aligned with values

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Professional qualifications in IT Service Management (e.g., ITIL)
  • Significant senior-level experience in regulated environments

Work Rights

Not specified

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