Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified (likely hybrid or onsite-based given the locations)
Strong communication skills
Attention to detail and sense of urgency
Basic computer skills
Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction by acting as a liaison between the dealership and customers. The role requires strong communication skills and attention to detail, with a focus on resolving customer concerns promptly and effectively

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will track customer concerns and survey scores using the FreshDesk Omni Program while collaborating on social media sentiment.
  • The position offers competitive pay ranging from $20.00 to $22.00 along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction by acting as a liaison between the dealership and customers. The role requires strong communication skills and attention to detail, with a focus on resolving customer concerns promptly and effectively.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k), Stock Purchase Plan

Skills & Requirements

Must-have

  • Strong communication skills
  • Attention to detail and sense of urgency
  • Basic computer skills

Nice-to-have

  • Warranty Claims or Collections experience
  • Team player with a positive attitude
  • Experience handling BBB reviews

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter