Sr. Customer Service Representative - Account Manager - On-site, M-f, No Weekends

Wolters Kluwer

Victoria, MN, US
Base: $34,000.00 - $57,500.00 usd; bonus/equity: n...
Onsite
Serve as main point of contact
Maintain accurate records
Manage client support process
The Account Manager joins the Account team once a deal has been signed and partners cross-functionally with internal and external stakeholders to deliver full customer support

Job Summary

  • The Account Manager joins the Account team once a deal has been signed and partners cross-functionally with internal and external stakeholders to deliver full customer support.
  • Primary responsibilities include serving as the client’s main contact during onboarding, maintaining accurate records of student cohorts, granting faculty and student access to resources, and managing invoicing.
  • Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Matching Summary

The Account Manager joins the Account team once a deal has been signed and partners cross-functionally with internal and external stakeholders to deliver full customer support.

Salary

Base: $34,000.00 - $57,500.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave

Skills & Requirements

Must-have

  • Serve as main point of contact
  • Maintain accurate records
  • Manage client support process
  • Professional, enthusiastic, solutions-oriented approach
  • Anticipate client needs
  • Collaborate with colleagues and partners

Nice-to-have

  • Analytical thinker with strong attention to detail
  • Adaptable to change
  • Proactive in anticipating client needs
  • Collaborative team player with a bias for action
  • Passion for client success
  • Supportive team environment

Key Requirements

  • Business or equivalent bachelor’s-level degree
  • 1-2 years managing accounts
  • Salesforce experience
  • Ability to work in Victoria, MN office five days a week

Work Rights

Not specified

Tailored Resume

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