Senior Customer Service Representative

Wolters Kluwer N.V

St. Cloud, MN, US
Base: $34,000.00 - $57,500.00 usd; bonus: eligible...
Hybrid (2 days onsite)
Erp system experience sap or netsuite
Contract interpretation and order-to-cash workflows
High attention to detail in data entry
Wolters Kluwer is seeking a Senior Customer Service Representative for a hybrid role in St. Cloud, MN, responsible for processing customer orders and managing data within ERP systems. The position demands strong attention to detail, effective communication, and experience in order management within a technology-driven environment

Job Summary

  • The Senior Customer Service Representative ensures accurate processing of customer orders and detailed information within ERP systems like SAP and Netsuite.
  • This role serves as a critical point of contact for internal teams and customers regarding order status, invoicing questions, and provisioning issues.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a Senior Customer Service Representative for a hybrid role in St. Cloud, MN, responsible for processing customer orders and managing data within ERP systems. The position demands strong attention to detail, effective communication, and experience in order management within a technology-driven environment.

Salary

Base: $34,000.00 - $57,500.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • ERP system experience SAP or Netsuite
  • Contract interpretation and order-to-cash workflows
  • High attention to detail in data entry
  • Hybrid work model with office commute requirement

Nice-to-have

  • Familiarity with software subscription billing models
  • Experience with Salesforce CRM system
  • Background in banking or financial institutions
  • Cross-functional team collaboration skills

Key Requirements

  • 1+ years of customer service or order management experience
  • Experience in SaaS, software, or technology-driven environment
  • Ability to interpret contracts and understand financial implications

Work Rights

Not specified

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