Customer Centres, Specialist (klang)

AIA Group

Klang, Malaysia
Not specified (assumed to be hybrid/onsite based on typical operations roles)
Bachelor's degree required
Minimum 3 years supervisory experience
Service-related industry experience preferred
AIA Group is seeking a Customer Centres Specialist in Klang, Malaysia, to support branch operations and enhance service delivery while promoting digital adoption and training staff. The role emphasizes customer service excellence, operational efficiency, and staff development, requiring a candidate with supervisory experience in a service-oriented environment

Job Summary

  • The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery.
  • The specialist is responsible for upskilling self and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training.
  • The position requires promoting ESG principles by advocating for digital solutions such as paperless processes and financial literacy programs.

Matching Summary

Match Score: 85

AIA Group is seeking a Customer Centres Specialist in Klang, Malaysia, to support branch operations and enhance service delivery while promoting digital adoption and training staff. The role emphasizes customer service excellence, operational efficiency, and staff development, requiring a candidate with supervisory experience in a service-oriented environment.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Minimum 3 years supervisory experience
  • Service-related industry experience preferred
  • Strong analytical and problem-solving skills
  • Effective complaint management capabilities

Nice-to-have

  • Passion for excellent customer service
  • Adaptive to fast changing environment
  • Pleasant, patient and friendly attitude
  • High integrity and work ethics
  • Experience in digital adoption initiatives

Key Requirements

  • Bachelor's degree in any discipline
  • Minimum 3 years working experience in supervisory roles
  • Experience in service-related industry will be preferred

Work Rights

Not specified

Tailored Resume

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