Customer Service Specialist With French

Miele & Cie. KG

Poznan, Poland
Not specified (assumed office-based due to location).
C1 level of french language proficiency
Communicative level of english language
Experience with sap or erp systems
Miele & Cie. KG is seeking a Customer Service Specialist fluent in French to join their team in Poznan, Poland. The role involves managing customer inquiries, processing orders, and resolving complaints, requiring strong communication skills and experience in customer service

Job Summary

  • The role involves direct contact with retailers and individual clients via email and phone to provide order status information.
  • Candidates will be responsible for timely and accurate processing of incoming customer orders from Miele retail partners.
  • The position requires clarifying customer complaints, checking delivery capabilities, and offering alternative solutions when necessary.

Matching Summary

Match Score: 85

Miele & Cie. KG is seeking a Customer Service Specialist fluent in French to join their team in Poznan, Poland. The role involves managing customer inquiries, processing orders, and resolving complaints, requiring strong communication skills and experience in customer service.

Skills & Requirements

Must-have

  • C1 level of French language proficiency
  • Communicative level of English language
  • Experience with SAP or ERP systems
  • Direct contact with retailers and clients
  • Order processing and complaint resolution

Nice-to-have

  • Ability to build relationships with partners
  • Attention to detail in results delivery
  • Telephone product advice skills

Key Requirements

  • Relevant work experience in customer service
  • C1 level of French
  • Experience with SAP or other ERP system

Work Rights

Not specified

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