**
L'Oréal Singapore is seeking a Senior Manager, Digital Operations, responsible for overseeing and ensuring the performance of IT services and infrastructure. The role includes managing service delivery, vendor relationships, incident resolution, and maintaining compliance with documentation standards.
**
Job Summary
The role ensures the performance of technology services throughout the customer lifecycle while maintaining system coherence.
Candidates will define and manage support services by establishing KPIs, metrics, and SLAs to ensure stable and secure applications.
The position requires coordinating experts for Level 2 and 3 incidents while managing external supplier relationships and contracts.
Matching Summary
Match Score: 75
**
L'Oréal Singapore is seeking a Senior Manager, Digital Operations, responsible for overseeing and ensuring the performance of IT services and infrastructure. The role includes managing service delivery, vendor relationships, incident resolution, and maintaining compliance with documentation standards.
**
Skills & Requirements
Must-have
Infrastructure services management
DevOps and crisis management
Contract and vendor governance
SLA and KPI definition
Incident escalation handling
Nice-to-have
Strong communication skills
People development capabilities
Business intelligence reporting
Change management methods
Key Requirements
Experience in infrastructure services management
Proven track record in DevOps and crisis management