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Assurant Inc is seeking an Intraday Workforce Analyst for a remote position responsible for monitoring call and chat traffic to ensure efficient resource deployment and adherence to client contractual SLAs. The ideal candidate will have experience in contact centers and workforce management, along with strong analytical and communication skills.
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Job Summary
The Intraday Real-Time Analyst is responsible for monitoring and managing the flow of call and chat traffic to ensure efficient resource deployment and fulfill client contractual SLAs.
This role involves constant monitoring, real-time adjustments, and strong communication skills to maintain efficient operations and meet service level agreements consistently.
Key responsibilities include monitoring Real Time Adherence, managing call offline, making skills adjustments in eGain, and communicating intraday performance to management and associates.
Matching Summary
Match Score: 75
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Assurant Inc is seeking an Intraday Workforce Analyst for a remote position responsible for monitoring call and chat traffic to ensure efficient resource deployment and adherence to client contractual SLAs. The ideal candidate will have experience in contact centers and workforce management, along with strong analytical and communication skills.
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