Lead the Customer Service Import function within a 4PL environment, with full accountability for service delivery, import compliance, and customer experience
Job Summary
Lead the Customer Service Import function within a 4PL environment, with full accountability for service delivery, import compliance, and customer experience.
Own end-to-end import service delivery for assigned customer portfolio, acting as the primary point of contact for customers and managing expectations.
Lead, coach, and develop the CS Import team, setting clear objectives, monitoring team KPIs, and building a strong talent pipeline.
Matching Summary
Lead the Customer Service Import function within a 4PL environment, with full accountability for service delivery, import compliance, and customer experience.
Skills & Requirements
Must-have
4PL customer service leadership
Import compliance and regulations
End-to-end service delivery ownership
KPI management and performance
Customer-facing relationship management
Continuous improvement initiatives
Nice-to-have
Trusted advisor to customers
Cross-sell and up-sell identification
Nurturing management culture
Diversity and inclusion advocate
Key Requirements
2+ Years of experience in leadership role
3-5+ Years of operational knowledge and customer service in Logistics and Supply Chain
Strong knowledge of import processes, customs regulations, and international trade compliance
Proven experience in KPI management and performance-driven environments