Lowe’s is seeking a Market Delivery Support Specialist in Atlanta to serve as the primary contact for customer inquiries related to in-home delivery. The role involves managing customer issues, processing order changes, and collaborating with various teams to ensure timely deliveries and customer satisfaction
Job Summary
Serve as the primary point of contact for both internal and external customer inquiries, capturing feedback to enhance the in-home delivery experience.
Proactively manage and resolve customer issues, including escalations and Executive Care cases, while monitoring alerts and queues through case/order management systems.
Collaborate with stores, vendors, and distribution centers to ensure inventory integrity and on-time deliveries, and coordinate with 3PL partners to resolve customer and cargo-related claims.
Matching Summary
Match Score: 85
Lowe’s is seeking a Market Delivery Support Specialist in Atlanta to serve as the primary contact for customer inquiries related to in-home delivery. The role involves managing customer issues, processing order changes, and collaborating with various teams to ensure timely deliveries and customer satisfaction.