Base: based on c + idate experience + geographic l...
Fully remote
10 years management experience in customer technical support
Proficient in crm and knowledge-capture tools
Bachelor's degree or equivalent work experience
The Product Support Manager position at Autodesk involves leading a team responsible for guiding customers in the use of 3D design software, addressing technical issues, and enhancing customer satisfaction. The role requires extensive management experience in technical support and a strong understanding of Autodesk products
Job Summary
The role involves leading a group of specialists to resolve customer issues reported through various channels including phone, web, and online forums.
The position requires direct investigation of escalated issues related to service delivery and ensuring timely communication to customers and stakeholders.
Autodesk offers a competitive compensation package including annual cash bonuses, stock grants, and a comprehensive benefits package.
Matching Summary
Match Score: 85
The Product Support Manager position at Autodesk involves leading a team responsible for guiding customers in the use of 3D design software, addressing technical issues, and enhancing customer satisfaction. The role requires extensive management experience in technical support and a strong understanding of Autodesk products.
Salary
Base: Based on candidate experience and geographic location; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive benefits package offered
Skills & Requirements
Must-have
10 years management experience in customer technical support
Proficient in CRM and knowledge-capture tools
Bachelor's degree or equivalent work experience
Nice-to-have
Experience with cloud/SaaS-based applications
Familiarity with AI tools
Experience managing remote teams
Additional language skills beyond English
Key Requirements
Ten years of management experience in customer technical support industry
Bachelor's degree preferably in Mechanical/Civil Engineering
Strong written and verbal English communication skills