Area Collection Manager - Manager - Lending Collections (frontend)
internvibes.live
Bangalore, India
On-site
Manage delinquency buckets 0-30 and 31-60 dpd
Lead large on-ground and tele-calling teams
Ensure strict adherence to rbi guidelines
The Area Collections Manager is responsible for managing end-to-end collections across various delinquency buckets to ensure overall portfolio health
Job Summary
The Area Collections Manager is responsible for managing end-to-end collections across various delinquency buckets to ensure overall portfolio health.
This role requires leading large teams of Collection Managers, Team Leaders, and Executives while also managing third-party vendor collection agencies.
Candidates must ensure strict adherence to RBI guidelines and regulatory standards while handling escalations and customer grievances effectively.
Matching Summary
The Area Collections Manager is responsible for managing end-to-end collections across various delinquency buckets to ensure overall portfolio health.
Skills & Requirements
Must-have
Manage delinquency buckets 0-30 and 31-60 DPD
Lead large on-ground and tele-calling teams
Ensure strict adherence to RBI guidelines
Drive resolution strategies for portfolio health
Optimize dialer efficiency and call connect rates
Nice-to-have
Strong analytical mindset with MIS skills
Excellent negotiation and problem-solving abilities
Experience managing third-party vendor agencies
Ability to drive performance in high-pressure environments
Key Requirements
Proven leadership experience managing large teams
Knowledge of RBI regulations and compliance frameworks
Strong expertise in early and late bucket collections strategy