The incumbent is responsible for delivering service excellence including installation, commissioning, repair, and preventive maintenance for a medical technology product portfolio
Job Summary
The incumbent is responsible for delivering service excellence including installation, commissioning, repair, and preventive maintenance for a medical technology product portfolio.
This role requires collaborating with the sales team to provide technical support during demos, exhibitions, and trade shows, often on weekends.
The position involves growing revenue by selling service contracts and ensuring parts sales are profitable while maintaining high customer satisfaction metrics.
Matching Summary
The incumbent is responsible for delivering service excellence including installation, commissioning, repair, and preventive maintenance for a medical technology product portfolio.
Skills & Requirements
Must-have
Electrical & Electronic Engineering degree
Biomedical Engineering qualification
4 to 6 years medical equipment experience
LAN integration and connectivity troubleshooting
Remote software tools for diagnostics
Nice-to-have
Strong analytical and problem-solving skills
Excellent teamwork and interpersonal abilities
Passion for customer success and value creation
System thinking and prioritization capabilities
Key Requirements
Degree in Electrical & Electronic Engineering or Biomedical Engineering
Minimum 4 to 6 years of medical equipment technical support experience
Knowledge of healthcare IT, Data Management, and Patient Management systems