Omnichannel Operations Manager Sea&i

Sanofi

Not specified
Omnichannel transformation execution
Capability building strategy
Cross-bu change management
Sanofi is seeking an Omnichannel Operations Manager for their SEA&I organization, focusing on executing an omnichannel transformation strategy to enhance customer engagement and operational efficiency. The role requires strong leadership in project management, digital marketing, and collaboration across various business units

Job Summary

  • Drive execution of omnichannel transformation and capability building strategy in his/her market.
  • Oversee the holistic local “orchestration”, maintaining a view of customers experience cross-GBU (digital and non-digital channels) to ensure a best-in-class customer experience.
  • Communicate go-to-market strategies, results, and key insights to leadership and cross-functional teams, fostering alignment and understanding, and enhancing data-driven actions.

Matching Summary

Match Score: 85

Sanofi is seeking an Omnichannel Operations Manager for their SEA&I organization, focusing on executing an omnichannel transformation strategy to enhance customer engagement and operational efficiency. The role requires strong leadership in project management, digital marketing, and collaboration across various business units.

Skills & Requirements

Must-have

  • Omnichannel transformation execution
  • Capability building strategy
  • Cross-BU change management
  • Customer experience orchestration
  • Global tools and standards adoption

Nice-to-have

  • Entrepreneurial spirit
  • Agile decision making
  • Customer centric approach
  • External perspective
  • High persistence and resilience

Key Requirements

  • Solid work experience leading Omnichannel, Customer Engagement or Digital Marketing operations
  • Transformational projects management experience
  • Proven delivery of outstanding results
  • Experience leading transversal projects involving cross functional teams

Work Rights

Not specified

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