The Customer Quality Management Professional is responsible for overseeing the Factory Quality Customer Care process, aiming to enhance customer satisfaction and ensure compliance with quality standards
Job Summary
The Customer Quality Management Professional is responsible for overseeing the Factory Quality Customer Care process, aiming to enhance customer satisfaction and ensure compliance with quality standards.
This role drives continuous improvement initiatives and requires collaboration with cross-functional teams to manage and resolve customer complaints, ensuring timely communication and corrective actions.
Responsibilities include ensuring factory employees possess the necessary knowledge and skills for the Customer Care process and ensuring compliance with applicable regulations.
Matching Summary
The Customer Quality Management Professional is responsible for overseeing the Factory Quality Customer Care process, aiming to enhance customer satisfaction and ensure compliance with quality standards.
Skills & Requirements
Must-have
Customer Care process oversight
Quality Improvement Plan integration
Customer satisfaction enhancement
Quality Management System operation
Customer complaint analysis
Continuous improvement initiatives
Nice-to-have
Fostering quality awareness culture
Employee engagement and commitment
Building long-term customer trust
Key Requirements
10 to 15 years' experience
Certified Six Sigma Green Belt
Degree in Electrical / Mechanical Engineering, Quality Management, or related field