Manager Global Service & Support China

Air Products

Shanghai, China
On-site
Technical support for chinese customers
Spare parts coordination and sales
Liaison between china and norway office
Air Products is seeking a Manager for Global Service & Support in China, responsible for ensuring technical support and spare parts coordination for the Chinese market. The ideal candidate will have strong experience in marine aftermarket sales, knowledge of nitrogen products, and excellent communication skills in both English and Mandarin

Job Summary

  • The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department.
  • The role encompasses full responsibility for technical support and spare parts coordination for the China market, ensuring seamless communication and collaboration with the Norway office.
  • The scope of this position includes both strategic and operational responsibilities, with direct impact on customer satisfaction, sales performance, and the reputation of the GSS department in China.

Matching Summary

Match Score: 85

Air Products is seeking a Manager for Global Service & Support in China, responsible for ensuring technical support and spare parts coordination for the Chinese market. The ideal candidate will have strong experience in marine aftermarket sales, knowledge of nitrogen products, and excellent communication skills in both English and Mandarin.

Skills & Requirements

Must-have

  • Technical support for Chinese customers
  • Spare parts coordination and sales
  • Liaison between China and Norway office
  • Compliance with company policies
  • Marine aftermarket sales experience

Nice-to-have

  • Develop local service capabilities
  • Continuous improvement initiatives
  • Holistic view of operations
  • Familiarity with Chinese regulations

Key Requirements

  • In-depth knowledge of nitrogen (N₂) products
  • Excellent communication skills in English
  • Proficiency in Mandarin Chinese is highly desirable
  • Technical and business degree preferred

Work Rights

Not specified

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