Sr Media Delivery Ops Specialist

Disney Streaming

Santa Monica, CA, United States
Base: $80,700 - $108,100; bonus/equity: may be pro...
Platform operations & tier 2 support
Troubleshooting complex metadata issues
Incident response and resolution
The Platform Operations team provides Tier 2 operational support for Disney’s direct-to-consumer platforms, ensuring the accuracy, reliability, and operational health of platform-level systems

Job Summary

  • The Platform Operations team provides Tier 2 operational support for Disney’s direct-to-consumer platforms, ensuring the accuracy, reliability, and operational health of platform-level systems.
  • This role focuses on identifying, triaging, and resolving issues related to metadata, artwork, and platform services that impact content discovery, availability, and user experience.
  • Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, and technologists working to build and advance the technological backbone for Disney’s media business globally.

Matching Summary

The Platform Operations team provides Tier 2 operational support for Disney’s direct-to-consumer platforms, ensuring the accuracy, reliability, and operational health of platform-level systems.

Salary

Base: $80,700 - $108,100; Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and/or other benefits

Skills & Requirements

Must-have

  • Platform Operations & Tier 2 Support
  • Troubleshooting complex metadata issues
  • Incident Response and Resolution
  • Digital supply chain initiatives
  • API interaction and documentation
  • JSON and XML structures

Nice-to-have

  • Voice of operational improvement
  • Proactive analysis of workflows
  • Continuous improvement mindset
  • Effective communication with stakeholders
  • On-call rotation participation

Key Requirements

  • 5 years related work experience
  • Experience supporting digital media platforms
  • Strong working knowledge of metadata and artwork workflows
  • Experience troubleshooting complex operational issues
  • Familiarity with JSON and XML
  • Experience interacting with APIs
  • Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar

Work Rights

Not specified

Tailored Resume

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