Customer Service Associate

ENCOMPASSE

Ang Mo Kio, Singapore
Onsite (ang mo kio, singapore)
Handle customer service hotline
Resolve customer queries efficiently
Follow standard operating procedures
ENCOMPASSE is seeking a Customer Service Associate to handle customer queries through various channels, including hotline, email, and live chat. The ideal candidate should possess relevant experience in a contact center environment and hold at least a diploma or equivalent qualification

Job Summary

  • The role involves handling customer service inquiries via hotline, email, and live chat across OMNI Channels.
  • Candidates must resolve customer queries efficiently while adhering to strict Standard Operating Procedures.
  • This is a full-time on-site position based in Ang Mo Kio with a contract duration of 1 to 2 years.

Matching Summary

Match Score: 75

ENCOMPASSE is seeking a Customer Service Associate to handle customer queries through various channels, including hotline, email, and live chat. The ideal candidate should possess relevant experience in a contact center environment and hold at least a diploma or equivalent qualification.

Skills & Requirements

Must-have

  • Handle customer service hotline
  • Resolve customer queries efficiently
  • Follow Standard Operating Procedures

Nice-to-have

  • Pleasant disposition with good communication skills
  • Fluency in a second language
  • Good typing and writing skills

Key Requirements

  • Diploma / GCE 'A' Level / NITEC / GEO 'O' Level or equivalent
  • Minimum C5 for English 'O' level
  • At least 2 years of relevant working experience in contact centre environment

Work Rights

Not specified

Tailored Resume

Cover Letter