Dataiku is seeking a Senior Customer Success Manager for their Riyadh office, focusing on enhancing customer adoption and satisfaction with their AI platform. The ideal candidate will possess significant experience in customer success or account management and be fluent in both English and Arabic
Job Summary
The Senior Customer Success Manager serves as the primary liaison between customers and internal teams to ensure continuous value and return on investment for Dataiku's AI platform.
This role requires owning a portfolio of complex accounts across Saudi Arabia, focusing on successful onboarding, increasing adoption, and driving growth into new use cases.
Candidates must leverage consultative skills and product knowledge to guide enterprise stakeholders from design to production while aligning business outcomes with technical implementation.
Matching Summary
Match Score: 85
Dataiku is seeking a Senior Customer Success Manager for their Riyadh office, focusing on enhancing customer adoption and satisfaction with their AI platform. The ideal candidate will possess significant experience in customer success or account management and be fluent in both English and Arabic.
Skills & Requirements
Must-have
Fluency in English and native Arabic
Minimum seven years customer success experience
Managing multi-million dollar ARR accounts
Cross-functional collaboration with Sales and Services
Experience with KPIs like NPS and Net Dollar Retention
Nice-to-have
Working knowledge of Hadoop and Spark
Experience in hyper-growth technology companies
Project management and storytelling skills
Deep understanding of data science trends
Intellectual curiosity and analytical mindset
Key Requirements
7+ years professional experience in Customer Success or Technical Account Management
Native Arabic speaker with fluency in English
Proven track record managing Forbes Global 2000 accounts
Strong background in SaaS metrics including Gross Dollar Retention