Base pyy range not specified; final offer based on...
On-site
Previous customer service experience
Strong verbal and written communication skills
Ability to work evenings nights and weekends
SoFi is seeking a Member Service Representative to provide exceptional customer service for its financial products, primarily through phone and chat support. The ideal candidate will possess strong communication skills and experience in a customer service role, particularly in a high-volume environment
Job Summary
The role involves providing best-in-class service for SoFi's financial products including bank and investment accounts across multiple channels.
Employees are expected to take ownership of member concerns, troubleshoot complex issues, and achieve First Call Resolution.
The position requires working flexible hours including evenings, nights, and weekends to meet operational needs.
Matching Summary
Match Score: 85
SoFi is seeking a Member Service Representative to provide exceptional customer service for its financial products, primarily through phone and chat support. The ideal candidate will possess strong communication skills and experience in a customer service role, particularly in a high-volume environment.
Salary
Base pay range not specified; Final offer based on experience and location; Comprehensive benefits available
Skills & Requirements
Must-have
Previous customer service experience
Strong verbal and written communication skills
Ability to work evenings nights and weekends
High school diploma or GED required
Pass FINRA fingerprint background check
Nice-to-have
Experience in call center environment
Proficiency in Google Suite
Empathy and patience with customers
Consultative selling techniques
Adaptability to high-stress situations
Key Requirements
High school diploma or GED
Pass FINRA fingerprint background check
Availability for evening night and weekend shifts
Basic computer skills with Google Suite proficiency