Assist external users of the client's technical products or services by answering questions and solving problems involved in their use
Job Summary
Assist external users of the client's technical products or services by answering questions and solving problems involved in their use.
Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
Assist external users of the client's technical products or services by answering questions and solving problems involved in their use.
Skills & Requirements
Must-have
technical product support
customer service orientation
problem solving skills
written and verbal communication
Nice-to-have
demonstrate empathy
build rapport with customer
flexible and adapt to changes
work independently with supervision
Key Requirements
Associate’s Degree with six years technical experience preferred