Product Support Specialist

Podium81

Lehi, UT, US
Base: $21.63 ph; bonus/equity: not specified; bene...
On-site
Technical support for b2b customers
Troubleshoot software issues
Provide solutions via chat, email, phone
Assist Podium customers with how-to questions and troubleshooting

Job Summary

  • Assist Podium customers with how-to questions and troubleshooting.
  • Provide timely and accurate solutions through chat, email, phone, and Podium tools.
  • Become an expert in Podium products, both technically and in customer use cases.

Matching Summary

Assist Podium customers with how-to questions and troubleshooting.

Salary

Base: $21.63 per hour; Bonus/Equity: Not specified; Benefits: Life insurance, disability coverage, paid leave, fertility benefits, vacation, medical, dental, vision, 401k, gym, childcare

Skills & Requirements

Must-have

  • Technical support for B2B customers
  • Troubleshoot software issues
  • Provide solutions via chat, email, phone
  • Become expert in Podium products

Nice-to-have

  • Human-first customer experience
  • Enhance customer value
  • Proactive and positive attitude
  • Work independently and through ambiguity

Key Requirements

  • 2-3 years of support experience
  • Familiar with multiple support systems
  • Technical knowledge in phone systems, VoIP, network connectivity is a plus

Work Rights

Not specified

Tailored Resume

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