As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support the Footscray Branch and travel to Sunshine and Central West Plaza Branches, working 20 hours per week on a predetermined roster.
This role involves having in-depth conversations with customers about banking needs, completing financial health checks, and providing effective solutions while championing the bank’s processes and risk culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Ability to articulate financial terms clearly
Experience working in busy retail environment
Support for multiple branch locations
Part-time availability for predetermined roster
Nice-to-have
Interest in building a banking career
Problem solving and effective solutions
Championing risk-adverse culture
Excellent communication skills
Ability to educate on digital banking options
Key Requirements
Experience in financial services, retail or hospitality
Availability to cover specified roster hours
Ability to work in a commercially driven retail environment