Senior Csa

Firstsource

Melbourne, VIC, AU
On-site
Handle inbound customer calls
General enquiries
Fluent english communication
As a CSA, you'll handle inbound customer calls, assist with general enquiries, and provide fast, friendly, and accurate resolutions

Job Summary

  • As a CSA, you'll handle inbound customer calls, assist with general enquiries, and provide fast, friendly, and accurate resolutions.
  • Your role is vital in creating positive customer experiences by offering personal and efficient solutions.
  • Firstsource is a global leader providing business process solutions and services spanning the customer lifecycle across diverse industries.

Matching Summary

As a CSA, you'll handle inbound customer calls, assist with general enquiries, and provide fast, friendly, and accurate resolutions.

Skills & Requirements

Must-have

  • handle inbound customer calls
  • general enquiries
  • fluent English communication
  • computer literacy
  • work in a fast-paced team

Nice-to-have

  • professional courteous demeanour
  • customer-focused
  • supportive inclusive team culture
  • career growth opportunities

Key Requirements

  • full working rights in Australia

Work Rights

Full working rights required

Tailored Resume

Cover Letter