Gestionnaire Succès Client

TELUS Health

Not specified (assuming hybrid based on industry trends)
3-5 years account management experience
Bilingual french and english communication
C-level relationship management
TELUS Health is seeking a Customer Success Manager to enhance client relationships and drive successful outcomes through personalized wellness solutions. The role requires a focus on client advocacy, strategic planning, and collaboration with various stakeholders to ensure the success of TELUS Health's offerings

Job Summary

  • The role involves quarterbacking strategic planning and measurement of client success through initiatives like on-site business reviews and product roadmap presentations.
  • Candidates must maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly with C-level executives.
  • The position requires excellent oral and written communication skills in both French and English to interact regularly with external parties and internal stakeholders.

Matching Summary

Match Score: 85

TELUS Health is seeking a Customer Success Manager to enhance client relationships and drive successful outcomes through personalized wellness solutions. The role requires a focus on client advocacy, strategic planning, and collaboration with various stakeholders to ensure the success of TELUS Health's offerings.

Skills & Requirements

Must-have

  • 3-5 years Account Management experience
  • Bilingual French and English communication
  • C-level relationship management
  • Business review facilitation
  • Client success planning

Nice-to-have

  • Familiarity with Employee Assistance Programs
  • Knowledge of Wellness market
  • Human Capital Management experience
  • HCM customer relationship management
  • Passion for employee well-being

Key Requirements

  • Post-secondary education in Business, HR, Health Sciences, or Technology
  • Intermediate knowledge of English required for national scope
  • Experience in customer-facing relationship roles

Work Rights

Not specified

Tailored Resume

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