Customer Care Representative - Bilingual (english / Spanish)

Associated Bank

Wisconsin, US
Base: $17.00 - $26.14 ph; bonus/equity: not specif...
On-site
Respond to customer inquiries
Troubleshoot account issues
Promote bank products
Associated Bank is seeking a Bilingual Customer Care Representative to provide exceptional customer service and support to clients in English and Spanish. The role emphasizes professional development, teamwork, and a culture that values diversity and inclusion

Job Summary

  • As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism.
  • This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.
  • Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays.

Matching Summary

Match Score: 85

Associated Bank is seeking a Bilingual Customer Care Representative to provide exceptional customer service and support to clients in English and Spanish. The role emphasizes professional development, teamwork, and a culture that values diversity and inclusion.

Salary

Base: $17.00 - $26.14 per hour; Bonus/Equity: Not specified; Benefits: Retirement savings, PTO, well-being programs, parental leave, employee stock purchase plan, personal banking benefits

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Troubleshoot account issues
  • Promote bank products
  • Professional customer interactions
  • Uphold bank policies

Nice-to-have

  • Inclusive culture
  • Growth and development encouraged
  • Team collaboration

Key Requirements

  • High school diploma or equivalent
  • Less than 2 years of customer service experience
  • Bilingual English/Spanish proficiency preferred

Work Rights

Not specified

Tailored Resume

Cover Letter