The IT Support Manager is a critical role responsible for ensuring high application availability and user satisfaction through rapid issue resolution and root-cause analysis
Job Summary
The IT Support Manager is a critical role responsible for ensuring high application availability and user satisfaction through rapid issue resolution and root-cause analysis.
This position champions the adoption of AI technologies across the support organization to automate repetitive tasks and improve system reliability.
Candidates must have practical experience running production systems, participating in on-call rotations, and utilizing AI-driven observability tools.
Matching Summary
The IT Support Manager is a critical role responsible for ensuring high application availability and user satisfaction through rapid issue resolution and root-cause analysis.
Skills & Requirements
Must-have
AI and machine learning concepts understanding
Python and Bash scripting proficiency
Terraform and Ansible IaC tools experience
GPT and Claude LLM framework experience
Incident response and root cause analysis
Service Level Objectives (SLO) management
Nice-to-have
Strong engineering-minded problem solving
Proactive learning of new technologies
Excellent bilingual communication skills
Cross-functional team collaboration
Blameless post-mortem culture adoption
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience