Deliver a seamless banking experience to over 10 million personal and small business customers
Job Summary
Deliver a seamless banking experience to over 10 million personal and small business customers.
As a Customer Banking Specialist, you will respond to customers’ transactional banking needs, conduct financial health checks, and educate them on digital banking solutions.
Engage in meaningful conversations to support customers’ broader banking needs, including Home Loans, Business Banking and Financial Advice.
Matching Summary
Deliver a seamless banking experience to over 10 million personal and small business customers.
Skills & Requirements
Must-have
Respond to transactional banking needs
Process deposits, withdrawals, transfers
Assist with cash handling
Follow bank processes and procedures
Uphold strong risk culture
Handle customer enquiries
Process applications for credit products
Nice-to-have
Genuine passion for customer service
Interest in improving financial wellbeing
Ask the right questions
Excellent communication skills
Contribute to collaborative culture
Work in busy retail environment
See big picture for customers
Key Requirements
Entry-level position
Aboriginal &/or Torres Strait Islander people encouraged to apply