The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Digital Fraud.
This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Digital fraud trend identification
Problem-solving and decision-making
High level of personal integrity
Emotional resilience under pressure
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Interact with wide range of customers
Key Requirements
12-month max term contract
Full time (38 hours per week)
Must be based in Sydney
Willing to work a rotating roster
In office attendance for training required for first 12 weeks
Preferred experience in Financial Services Industry