Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed
Job Summary
Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Matching Summary
Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
Skills & Requirements
Must-have
Daily ticket workload management
Investigate and resolve issues
Communicate with support lines
Gather client configurations
Configure Core DA software
Test software against specification
Extract, formulate, and manipulate data
Nice-to-have
Embrace innovation and modern technologies
Leverage AI-driven solutions
Comfortable with digital collaboration platforms
Key Requirements
2+ years of experience in customer-focused function/troubleshooting
Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent