Customer Success Engineer, Vip

Automattic

United States
Base: $70,000-$150,000 usd; bonus/equity: not spec...
Fully remote
Wordpress expertise
Troubleshooting complex applications
Excellent written english
Automattic is seeking a Customer Success Engineer for its WordPress VIP division, a remote position focused on providing advanced technical support to enterprise customers. The role requires strong technical skills, particularly in WordPress and related technologies, along with excellent communication abilities

Job Summary

  • WordPress VIP, the enterprise division of Automattic, is the world's leading agile content management platform.
  • The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers.
  • Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement.

Matching Summary

Match Score: 85

Automattic is seeking a Customer Success Engineer for its WordPress VIP division, a remote position focused on providing advanced technical support to enterprise customers. The role requires strong technical skills, particularly in WordPress and related technologies, along with excellent communication abilities.

Salary

Base: $70,000-$150,000 USD; Bonus/Equity: Not specified; Benefits: See Benefits Page

Skills & Requirements

Must-have

  • WordPress expertise
  • Troubleshooting complex applications
  • Excellent written English
  • Customer-facing enterprise support
  • Scalability, performance, and security

Nice-to-have

  • Full-stack development background
  • Media technology experience
  • Willingness to learn new technologies
  • Root cause analysis obsession
  • Collaborative problem-solving

Key Requirements

  • US-based position
  • United States citizenship
  • Proficient in HTML, CSS, PHP, JavaScript
  • Understanding of web technologies (REST APIs, HTTP, DNS, Git)
  • Experience with software engineering practices
  • Proficiency with monitoring and debugging tools (Kibana, New Relic)

Work Rights

Must be US-based and hold United States citizenship

Tailored Resume

Cover Letter