Lead Customer Service Representative

AmeriVet

$19.00-$27.00ph based on experience; not specified...
Supervise and mentor csr team
Exceptional compassionate customer service
Handle client concerns professionally
At AmeriVet, your work helps deliver essential high-quality care for the pets and families who count on us, offering a career with a mission and purpose

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for the pets and families who count on us, offering a career with a mission and purpose.
  • The Lead Customer Service Representative will supervise, mentor, and support CSR team members, train new hires, and assist in staff scheduling to ensure smooth daily operations.
  • AmeriVet is committed to your growth, development, well-being, and success, offering tailored development programs, competitive pay, and comprehensive benefits for full-time employees.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for the pets and families who count on us, offering a career with a mission and purpose.

Salary

$19.00-$27.00/hr based on experience; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise and mentor CSR team
  • Exceptional compassionate customer service
  • Handle client concerns professionally
  • Oversee appointment scheduling
  • Accurate record keeping and billing
  • Key communication link
  • Fast-paced team-oriented environment

Nice-to-have

  • Positive and respectful manner
  • Supportive team-focused environment
  • Culture of collaboration and accountability
  • Build trusting client relationships
  • Empathy and problem-solving skills
  • Maintain efficient workflow
  • Compassionate, reliable, and detail-oriented

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience preferred
  • Veterinary software systems experience preferred
  • Strong organizational skills
  • Ability to handle multiple tasks efficiently

Work Rights

Not specified

Tailored Resume

Cover Letter