Customer Success Manager Ii, Scale

Braze

Berlin, Germany
Competitive compensation that may include equity; ...
On-site
2-5 years customer success experience
Saas and marketing automation domain knowledge
Managing complex accounts with multiple stakeholders
The role involves partnering with Account Executives to drive client renewals, retention, and net retention targets for scale-up brands

Job Summary

  • The role involves partnering with Account Executives to drive client renewals, retention, and net retention targets for scale-up brands.
  • Candidates will act as a trusted advisor, building shared Success Plans to drive feature adoption and strategic guidance for customers.
  • Braze offers competitive compensation including equity, flexible paid time off, and comprehensive benefits covering medical, dental, and vision.

Matching Summary

The role involves partnering with Account Executives to drive client renewals, retention, and net retention targets for scale-up brands.

Salary

Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans; Flexible paid time off and comprehensive benefit plans

Skills & Requirements

Must-have

  • 2-5 years customer success experience
  • SaaS and Marketing Automation domain knowledge
  • Managing complex accounts with multiple stakeholders
  • Excellent written and verbal communication skills
  • Proven track record in client renewals and retention

Nice-to-have

  • High level of intellectual curiosity
  • Experience with agile technology companies
  • Strong team player mentality
  • Bias toward action in face of change
  • Willingness to travel internationally

Key Requirements

  • 2-5 years relevant experience in Customer Success or Onboarding
  • Domain knowledge in SaaS, Mobile, APIs, or Marketing Automation
  • Experience managing sophisticated clients with competing priorities

Work Rights

Not specified

Tailored Resume

Cover Letter