Consultant Project Manager, Global Customer Care (alajuela, Costa Rica)

Smith & Nephew

Alajuela, Costa Rica
On-site
Lean, six sigma, gemba, and kaizen methodologies
Project management (pmp)
Value stream mapping
Smith & Nephew is seeking a dynamic Consultant Project Manager for their Global Customer Care team in Alajuela, Costa Rica. The role focuses on driving operational efficiency and customer-centric transformation through methodologies such as Lean and Six Sigma, requiring strong project management skills

Job Summary

  • Drive Lean, Six Sigma, and Kaizen initiatives to enhance operational efficiency and lead Value Stream Mapping exercises to identify process inefficiencies and drive optimization.
  • Lead end-to-end transitions for new projects and process migrations, ensuring seamless execution and acting as the voice to leadership.
  • Utilize PMP methodologies to plan, execute, and monitor projects, supporting critical Customer Experience (NPS & CSAT) projects and collaborating with global teams.

Matching Summary

Match Score: 85

Smith & Nephew is seeking a dynamic Consultant Project Manager for their Global Customer Care team in Alajuela, Costa Rica. The role focuses on driving operational efficiency and customer-centric transformation through methodologies such as Lean and Six Sigma, requiring strong project management skills.

Skills & Requirements

Must-have

  • Lean, Six Sigma, Gemba, and Kaizen methodologies
  • Project Management (PMP)
  • Value Stream Mapping
  • Transition Management
  • Customer Experience (NPS & CSAT) projects

Nice-to-have

  • Drive operational efficiency
  • Customer-centric transformation
  • Cultivate a culture of continuous improvement
  • Data-driven recommendations and solutions

Key Requirements

  • Bachelor's degree or equivalent
  • 5 to 10 years of relevant experience
  • PMP certification preferred
  • English proficiency: High

Work Rights

Not specified

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