This is a customer-oriented role, involving end-to-end coordination with third-party service providers to ensure seamless service execution, while also serving as a Tier 2 technical support resource for escalated or complex cases
Job Summary
This is a customer-oriented role, involving end-to-end coordination with third-party service providers to ensure seamless service execution, while also serving as a Tier 2 technical support resource for escalated or complex cases.
A key responsibility includes managing preventive maintenance (PM) planning, ensuring timely execution and minimal disruption to operations.
Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.
Matching Summary
This is a customer-oriented role, involving end-to-end coordination with third-party service providers to ensure seamless service execution, while also serving as a Tier 2 technical support resource for escalated or complex cases.
Skills & Requirements
Must-have
end-to-end service coordination
Tier 2 technical support
preventive maintenance planning
Global Service Management System (GSMS) data hygiene
service contract administration
service tools inventory management
Nice-to-have
customer-oriented role
collaboration with internal teams
collaboration with external partners
sustaining operational integrity
supporting compliance
Key Requirements
Minimum of 1 years’ field service experience
Associate degree or degree in Biomedical Engineering or Electronics