Production Support Analyst

FNZ Group

Not specified, but likely hybrid or onsite based on the nature of support roles.
2-5 years production support experience
Strong sql skills for data debugging
Experience with itil concepts
The Production Support Analyst position at FNZ Group involves ensuring the stability and continuous operation of production platforms for global clients. Candidates should have 2-5 years of relevant experience, strong SQL skills, and an understanding of ITIL concepts

Job Summary

  • The role ensures the stability and continuous operation of FNZ's production platforms across global clients through daily checks and incident response.
  • Analysts are responsible for triaging production alerts, conducting first-line investigations using SQL and log analysis, and supporting root-cause analysis.
  • FNZ offers rapid career growth within a mission-led organization that empowers nearly 30 million people to invest in their future.

Matching Summary

Match Score: 85

The Production Support Analyst position at FNZ Group involves ensuring the stability and continuous operation of production platforms for global clients. Candidates should have 2-5 years of relevant experience, strong SQL skills, and an understanding of ITIL concepts.

Skills & Requirements

Must-have

  • 2-5 years production support experience
  • Strong SQL skills for data debugging
  • Experience with ITIL concepts
  • Ability to analyze logs and error patterns
  • Strict adherence to SOPs and runbooks

Nice-to-have

  • Familiarity with Splunk or NewRelic tools
  • Basic understanding of financial workflows
  • .NET ecosystem and SQL Server knowledge
  • Experience contributing to knowledge management
  • Exposure to ServiceNow or PagerDuty

Key Requirements

  • 2–5 years of experience in Production Support
  • Strong SQL skills required
  • Familiarity with ITIL concepts

Work Rights

Not specified

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