Principal Product Operations Manager, Benefits

Gusto, Inc.

Denver, CO, US
Base: $148,000-$182,000 (denver); $167,000-$217,00...
On-site
10+ years startup operating experience
Cross-functional stakeholder management
Product launch readiness coordination
Gusto is seeking a strategic leader to transform the business by leveraging customer feedback and operational metrics to shape product and service strategies

Job Summary

  • Gusto is seeking a strategic leader to transform the business by leveraging customer feedback and operational metrics to shape product and service strategies.
  • The role involves standing up the operational foundation for a new Gusto product using deep human judgment and emerging AI tools to accelerate decision-making.
  • All full-time employees receive competitive base pay, benefits, equity (RSUs), and are expected to actively engage with AI tools relevant to their role.

Matching Summary

Gusto is seeking a strategic leader to transform the business by leveraging customer feedback and operational metrics to shape product and service strategies.

Salary

Base: $148,000-$182,000 (Denver); $167,000-$217,000 (SF/NY); Equity: RSUs included; Benefits: Competitive base pay and health insurance

Skills & Requirements

Must-have

  • 10+ years startup operating experience
  • Cross-functional stakeholder management
  • Product launch readiness coordination
  • Quantitative and qualitative data analysis
  • Service design and blueprinting expertise

Nice-to-have

  • Healthcare or benefits space experience
  • New product incubation in regulated spaces
  • AI tool prototyping with Claude or Cursor
  • Bias for action and continuous improvement
  • High adaptability to changing business needs

Key Requirements

  • 10+ years relevant work experience at growing startups
  • Experience scaling service strategy alongside SaaS products
  • Demonstrated AI fluency in operational contexts
  • Strong data literacy and results-orientation
  • Excellent written and verbal communication skills

Work Rights

Not specified

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