Complaint Handling Engineer - Sequencing

Roche UK

Warsaw, Poland
Not specified; annual bonus based on performance; ...
Read and understand source code
Handle complaints per iso quality system
Investigate software malfunction root causes
The role involves investigating root causes of software malfunctions in Hospital/Laboratory Information Systems and sequencing pipelines while ensuring compliance with ISO Quality System requirements

Job Summary

  • The role involves investigating root causes of software malfunctions in Hospital/Laboratory Information Systems and sequencing pipelines while ensuring compliance with ISO Quality System requirements.
  • Candidates must possess strong communication skills to interface with affiliates and resolve cases related to digital solutions quality and product performance.
  • Roche offers a comprehensive benefits package including Recharge Fridays, a Take Time Program for up to 3 months of leave, and private healthcare packages.

Matching Summary

The role involves investigating root causes of software malfunctions in Hospital/Laboratory Information Systems and sequencing pipelines while ensuring compliance with ISO Quality System requirements.

Salary

Not specified; Annual bonus based on performance; Stock share purchase additions available

Skills & Requirements

Must-have

  • Read and understand source code
  • Handle complaints per ISO Quality System
  • Investigate software malfunction root causes
  • Communicate with Country Organizations

Nice-to-have

  • Experience with bioinformatics or genomics
  • Knowledge of Nextflow or Snakemake workflows
  • Familiarity with Linux/Unix operating systems
  • Understanding of cloud computing platforms
  • Experience with containerization technologies

Key Requirements

  • Degree in bioinformatics, computer science, or related field
  • Strong English communication skills (written and spoken)
  • Experience reading source code and debugging

Work Rights

Not specified

Tailored Resume

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