Work From Home - Fraud Transaction Case Coordinator - Fraud And Disputes Operations

Capital One

Richmond, VA, US
Base: $21 ph ($43,680 annualized); bonus/equity: n...
Fully remote
2 years customer service experience
1 year google suite or microsoft office
Secure home office environment
Capital One is seeking a fully remote Fraud Transaction Case Coordinator for its Fraud and Disputes Operations team. The role requires strong customer service skills, attention to detail, and the ability to work independently, with a focus on helping customers navigate fraud-related issues

Job Summary

  • Candidates must live within a 100-mile radius of specific zip codes in Virginia, Florida, Nevada, Texas, Delaware, Nebraska, or Minnesota.
  • The role requires maintaining a reliable private internet connection with minimum speeds of 100 Mbps download and 10 Mbps upload.
  • Capital One offers comprehensive benefits including medical, dental, vision, paid time off, and tuition reimbursement starting day one.

Matching Summary

Match Score: 85

Capital One is seeking a fully remote Fraud Transaction Case Coordinator for its Fraud and Disputes Operations team. The role requires strong customer service skills, attention to detail, and the ability to work independently, with a focus on helping customers navigate fraud-related issues.

Salary

Base: $21 per hour ($43,680 annualized); Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • 2 years customer service experience
  • 1 year Google Suite or Microsoft Office
  • Secure home office environment

Nice-to-have

  • Strong attention to detail
  • Empathetic customer focus
  • De-escalation techniques

Key Requirements

  • High School Diploma or GED
  • At least 2 years customer service experience
  • Not available for visa sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter