Adjuster I Complex Claims

AIG

Guadalajara, , Mexico
Lead an express analysis team
Manage claims allocation
Technical referral point
Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them

Job Summary

  • Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them.
  • Successfully leading a team of express analysts, maintaining performance within metrics, and being responsible for 700 claims per month.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Matching Summary

Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them.

Skills & Requirements

Must-have

  • Lead an express analysis team
  • Manage claims allocation
  • Technical referral point
  • Drive performance through criteria
  • Accurate and consistent reserving
  • Mitigation of indemnity and expense spend

Nice-to-have

  • Positive influence in multi-cultural environment
  • Marketing AIG claims expertise externally
  • Coaching and effective listening
  • Continuous learning and development
  • Culture of inclusion and belonging

Key Requirements

  • At least 3 years of claims management
  • People and team management experience
  • Broad range of leadership competencies
  • Fully developed specialist knowledge in LoB technical claims topics
  • Strong stakeholder management experience
  • Policy language skills
  • Strong knowledge of legal / regulatory and litigation / procedural requirements
  • Experience in negotiation, mediation, arbitration and ADR skills
  • Experience in conducting technical claims audits

Work Rights

Not specified

Tailored Resume

Cover Letter