Tech Support Admin Associate

Advocate Aurora Health

Aurora, Wisconsin, US
$26.55 - $39.85; not specified; not specified ph
Onsite
End-user support and training
Ticket management and resolution
Hardware and software maintenance
Ensures the HIT environment is functioning optimally and end-users' needs are met, providing end-user support including training on new device capabilities and basic device operations

Job Summary

  • Ensures the HIT environment is functioning optimally and end-users' needs are met, providing end-user support including training on new device capabilities and basic device operations.
  • Contributes to Endpoint Fleet Technology Management for Advocate Health Devices, including analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Ensures the HIT environment is functioning optimally and end-users' needs are met, providing end-user support including training on new device capabilities and basic device operations.

Salary

$26.55 - $39.85; Not specified; Not specified

Skills & Requirements

Must-have

  • End-user support and training
  • Ticket management and resolution
  • Hardware and software maintenance
  • 24/7 on-call support rotation
  • Travel to Advocate Health locations

Nice-to-have

  • Excellent interpersonal and technical skills
  • Positive attitude in varied situations
  • Preferred background in Healthcare
  • Strong customer service skills
  • Proactive identification of technology issues

Key Requirements

  • Bachelor's degree or equivalent experience
  • 1 year of experience in complex IT operating environment
  • Must be able to travel

Work Rights

Not specified

Tailored Resume

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