The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence
Job Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
You will drive 5-star customer service excellence through training and day-to-day line management, measure and report KPIs, and present contract updates to the client.
JLL empowers you to shape a brighter way forward, fostering a collaborative environment where innovative ways of working and employee well-being are prioritized.
Matching Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
Skills & Requirements
Must-have
5-star customer service excellence
day-to-day line management
measure, meet, report KPIs
implement, maintain SOPs
build and maintain stakeholder relationships
manage operational activities
lead cross-training programs
Nice-to-have
collaborative environment
innovative ways of working
support each other's well-being
customer-centric service style
enthusiastic attitude
desire to continually improve
Key Requirements
Extensive customer service or hospitality experience