(senior) Front Desk Agent At Hotel / Catering / Club
Me2Works
On-site
Hotel front office operations
Guest service excellence
Microsoft office proficiency
Ensure the check-in/check-out procedures and services are up to standard and handle guests' inquiries professionally and timely to exceed their expectations
Job Summary
Ensure the check-in/check-out procedures and services are up to standard and handle guests' inquiries professionally and timely to exceed their expectations.
Engage guests by delivering service excellence throughout each guest experience and prepare and maintain records pertinent to the guests staying in the hotel.
Renaissance Hotels values diversity, inclusion, spontaneity and discovery, offering unmatched growth opportunities in a welcoming and motivated team environment.
Matching Summary
Ensure the check-in/check-out procedures and services are up to standard and handle guests' inquiries professionally and timely to exceed their expectations.
Skills & Requirements
Must-have
Hotel Front Office Operations
Guest service excellence
Microsoft Office proficiency
Hotel system proficiency
Multilingual communication
Nice-to-have
Flexible and outgoing
Passionate and service-oriented
Engage guests throughout experience
Key Requirements
Degree or Higher Diploma in Hospitality or related discipline
Relevant work experience in Hotel Front Office Operations preferred
Excellent command of written and spoken English, Cantonese and Mandarin