Manager, Performance Management Operations

Four Seasons Hotels & Resorts

Miami, Florida, US
Hybrid (3 days per week in-office)
3-5 years hospitality finance experience
Property systems pms pos erp knowledge
Change initiative leadership experience
Four Seasons Hotels & Resorts is seeking a Manager of Performance Management Operations to lead performance systems and processes across their global hotel and residential properties. The ideal candidate should have strong hospitality finance and/or purchasing experience and be adept at stakeholder engagement, change management, and operational excellence

Job Summary

  • This role serves as a critical bridge between global property teams, Finance operations, and strategic transformation initiatives to ensure seamless adoption of performance solutions.
  • The candidate will leverage deep hospitality Finance expertise to lead harmonization workshops, manage data migration, and drive high-quality property transitions across the global portfolio.
  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee culture that supports diversity, inclusion, and cancer research initiatives.

Matching Summary

Match Score: 85

Four Seasons Hotels & Resorts is seeking a Manager of Performance Management Operations to lead performance systems and processes across their global hotel and residential properties. The ideal candidate should have strong hospitality finance and/or purchasing experience and be adept at stakeholder engagement, change management, and operational excellence.

Skills & Requirements

Must-have

  • 3-5 years hospitality Finance experience
  • Property systems PMS POS ERP knowledge
  • Change initiative leadership experience
  • Stakeholder issue resolution skills
  • Global deployment program support

Nice-to-have

  • Structured testing solution experience
  • Workflow management tool proficiency
  • Professional designations in Finance
  • Azure Dev Ops or Jira familiarity
  • ServiceNow queue management skills

Key Requirements

  • 3–5 years strong hospitality Finance or Purchasing experience
  • Hands-on knowledge of day-to-day hotel/residence operations
  • Degree in Finance, Accounting, Technology, or Hospitality preferred
  • Experience leading change initiatives to success

Work Rights

Not specified

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