Base: not specified; bonus/equity: cash-based ince...
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10+ years it service management experience
Strong working knowledge of itil v3 or v4
Experience with incident, change, problem management
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Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident management, change management, and compliance with ITIL practices. The ideal candidate will have extensive experience in IT Service Management, a strong understanding of ITIL, and expertise in SOX compliance. This position offers a comprehensive benefits package and a performance-based incentive program.
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Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident management, change management, and compliance with ITIL practices. The ideal candidate will have extensive experience in IT Service Management, a strong understanding of ITIL, and expertise in SOX compliance. This position offers a comprehensive benefits package and a performance-based incentive program.
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Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program available; Benefits: Comprehensive package with immediate eligibility
Skills & Requirements
Must-have
10+ years IT Service Management experience
Strong working knowledge of ITIL v3 or v4
Experience with Incident, Change, Problem Management
SOX IT General Controls (ITGC) audit readiness
CMDB governance and data quality management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Strong executive communication and facilitation skills
Ability to balance control with agility
Calm credible authority in high-risk forums
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Operations or Governance
Demonstrated experience with regulated IT controls