Agente De Servicio Al Cliente Bilingue

Iron Mountain

Bogotá, COL
Fully remote
Salesforce customer relationship management service cloud
Advanced verbal and written english communication
Analyze complex customer journeys under pressure
Manage internal and external customer inquiries by efficiently administering cases through the Salesforce Customer Relationship Management Service Cloud platform to ensure timely and professional resolution of all service requests

Job Summary

  • Manage internal and external customer inquiries by efficiently administering cases through the Salesforce Customer Relationship Management Service Cloud platform to ensure timely and professional resolution of all service requests.
  • Collaborate with cross-functional business areas to prioritize and resolve customer claims and incidents with a high sense of urgency and full traceability.
  • Iron Mountain offers competitive compensation and total rewards packages, flexible work options, comprehensive health and wellness plans, and opportunities for continuous learning and professional growth.

Matching Summary

Manage internal and external customer inquiries by efficiently administering cases through the Salesforce Customer Relationship Management Service Cloud platform to ensure timely and professional resolution of all service requests.

Skills & Requirements

Must-have

  • Salesforce Customer Relationship Management Service Cloud
  • advanced verbal and written English communication
  • analyze complex customer journeys under pressure

Nice-to-have

  • motivated and service-oriented
  • evolve your skills
  • authentic voice is valued
  • socially responsible ways

Key Requirements

  • 2+ years of experience in customer service
  • Strong knowledge of CRM tools
  • High School Diploma (Academic Bachelor)

Work Rights

Not specified

Tailored Resume

Cover Letter