This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital
Job Summary
This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital.
You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.
SVHM offers professional development in a respectful, collaborative and learning environment, salary packaging, discounted gym membership, and the option to purchase additional leave.
Matching Summary
This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital.
Skills & Requirements
Must-have
Customer service experience
Leadership capability
Organizational skills
Patient-centred care
Respond to enquiries
Coordinate workflow
Nice-to-have
Values-based organisation
Collaborative team environment
Professional development opportunities
Work-life balance
Key Requirements
Previous hospital clerical or healthcare administration experience