Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (inferred as hybrid due to flexible working arrangements mentioned)
Strong leadership abilities
Clear and approachable communicator
Customer service understanding
Aussie Broadband is seeking a Customer Service Team Leader to manage a team of consultants assisting residential customers with technical and account inquiries. The ideal candidate will possess strong leadership, customer service skills, and a tech-savvy disposition, while being aligned with the company's values of inclusivity and exceptional customer service.
###
Job Summary
You will lead a team of consultants supporting residential customers with technical and account enquiries while overseeing performance and ensuring service standards are met.
The company is proud to be a B Corp Certified organization that values inclusion, diversity, and maintaining the highest standards for social and environmental performance.
Employees receive extensive benefits including 26 weeks paid parental leave, discounted internet and mobile services, and access to a Fitness Passport.
Matching Summary
Match Score: 85
Aussie Broadband is seeking a Customer Service Team Leader to manage a team of consultants assisting residential customers with technical and account inquiries. The ideal candidate will possess strong leadership, customer service skills, and a tech-savvy disposition, while being aligned with the company's values of inclusivity and exceptional customer service.
###
Salary
Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109/month; 20% off mobile services
Skills & Requirements
Must-have
Strong leadership abilities
Clear and approachable communicator
Customer service understanding
Advanced computer skills
Proficient in negotiation
Nice-to-have
Telco industry knowledge
Innovative thinking
Works well independently
Tech-savvy mindset
Growth mindset for leadership
Key Requirements
Leadership experience managing medium to large teams
Experience meeting customer service targets
Ability to foster professional business relationships