You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, ensuring seamless horizontal information exchange across the company
Job Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, ensuring seamless horizontal information exchange across the company.
Your challenges include defining and managing SLAs/OLAs, overseeing operational excellence with cost optimization, strategic supplier management, and leading incident/problem management.
Airbus offers attractive financial rewards, work-life balance benefits, wellbeing and health support, and great upskilling opportunities with unlimited access to e-learning courses.
Matching Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, ensuring seamless horizontal information exchange across the company.
Skills & Requirements
Must-have
Service Level Agreements (SLAs)
Operating Level Agreements (OLAs)
continuous service improvement (CSI)
high-impact incidents management
complex problem management
Google Workspace platforms
Email platforms
Nice-to-have
curious minds
outcomes over processes
compliance risks awareness
steadfast commitment to integrity
flexible working arrangements
Key Requirements
Bachelor’s or Master’s Degree
Minimum of 8 years IT Service Management experience
ITIL Mastery
Service Delivery Autonomy
Professional negotiation-level English and French fluency